Contact Us

Contact Policy

While Royal panda’s contact form remains open to any visitor, players who are experiencing gambling-related distress should not use it as a first stop. The form routes messages to the support queue, not to a crisis response channel. Look instead for the responsible-gambling resources and self-exclusion tools that the operator lists on its own site, or reach out to a provincial helpline in your region. Those services are staffed by people trained to handle urgent situations, whereas the contact form is intended for routine enquiries about account activity and site functions.

Language and Replies

The support team reads and replies in English. Messages written in other languages may still be received, but a response is only guaranteed when the enquiry is submitted in English. For the fastest turnaround, keep the message concise, state the account-related question at the top, and avoid burying the key detail in a longer explanation. The team answers in order of receipt, and complex cases take longer than straightforward ones.

Securing Your Message

Never send financial details, passwords, PINs, or scans of identification documents through the form. The form is not an encrypted channel for sensitive material, and any document uploaded through it becomes part of the ordinary support record. If the support team needs proof of identity, they will request it through the secure verification process inside your account area. Sending a passport scan or a bank statement via the form creates an unnecessary exposure of personal data that no legitimate operator would ask for in that manner.

Data Handling

Information submitted through the form is used only to address the enquiry raised. The operator retains messages for as long as necessary to resolve the matter and to meet its record-keeping obligations. Do not include third-party personal data in a message unless you have that person’s consent. Messages about account disputes are kept on file, and the operator may refer to them if a complaint is escalated through its internal review process. Players who wish to close their account or apply for self-exclusion should use the dedicated tools in the account settings rather than the contact form, since those requests follow a separate procedure with its own confirmation steps.

If you are under the legal gambling age in your province, you are not permitted to use this form, and any message submitted from an underage account will be disregarded. The operator does not accept responsibility for information sent outside the secure channels described in its terms of service.